Terms and conditions
July 13, 2024
Terms and Conditions
Acceptance
It is important that you read all the following terms and conditions
carefully. This Terms of Use Agreement (“Agreement”) is a legal agreement between you and Beyond ADHD the owner and operator (“Owner”) of Beyond ADHD (the “Website”). It states the terms and conditions under which you may access and use the Website and all written and other materials displayed or made available through the Website, including, without limitation, articles, text, photographs, images, illustrations, audio clips, video clips, computer software, and code (the “Content”). By accessing and using the Website, you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the Website. The Owner may revise this Agreement at any time by updating this posting. Use of the Website after such changes are posted will signify your acceptance of these revised terms. You should visit this page periodically to review this Agreement.
Medical Emergency
Do NOT use the Website for medical emergencies. If you have a medical emergency CALL 911 immediately. Under no circumstances should you attempt self-treatment based on anything you have seen or read on the Website.
General Information is not medical advice
The general information provided on the Website is for informational purposes only and is not professional medical advice, diagnosis, treatment, or care, nor is it intended to be a substitute therefore. Always seek the advice of your nurse practitioner, physician, or other qualified health provider properly licensed to practise medicine or general healthcare in your jurisdiction concerning any questions you may have regarding any information obtained from this Website and any medical condition you believe may be relevant to you or to someone else. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. Always consult with your nurse practitioner, physician or other qualified healthcare provider before embarking on a new treatment program. Information obtained on the Website is not exhaustive and does not cover all diseases, ailments, physical conditions, or their treatment related or unrelated to ADHD.
No physician-patient relationship
The presentation of general information on the Website does not establish nurse practitioner and / or physician-patient relationship between you and the Owner (or any of its nurse practitioners or physicians) and is not intended as a solicitation of individuals to become patients or clients of the Owner (or any of its nurse practitioners or physicians). This section does not apply to the extent that you are using the Website to communicate with a nurse practitioner or physician with whom you have an existing relationship.
No endorsements
Unless specifically stated, the Owner does not recommend or endorse any specific brand of products, services, procedures, or other information that appears or that may be advertised on the Website.
Patient portal services
The Website may allow you to communicate with the Owner and your nurse practitioner or physician by email or by some other electronic means. Any use or disclosure of personal information provided by you shall be in accordance with our privacy policy. The Owner may issue to you a username (“Username”) and a password (“Password”) to permit you to access the patient portal portion of the Website. You are solely responsible for the confidentiality and use of your Username and Password.
Email communication with the public
The Owner does not wish to use this Website as a means of communication with the public (i) regarding questions or issues of a medical nature; (ii) to establish a nurse practitioner and / or physician-patient relationships. Email communications regarding such matters will not be responded to and will be discarded unread. If you are not an existing patient and you wish to contact the Owner or its practitioners regarding with regard to appointments, accounts, or other questions, please do not disclose any personal health information in your inquiry.
Disclaimer of warranties
The Website and the Content are provided “AS IS” and “AS AVAILABLE.” While the Owner endeavours to provide information that is correct, accurate, current, and timely, the Owner makes no representations, warranties, or covenants, express or implied, regarding the Website and the Content including, without limitation, no representation, warranty, or covenant that (i) the Content contained in or made available through the Website or any item(s) made available on or through the Website will be of merchantable quality and/or fit for a particular purpose; (ii) the Website or Content will be accurate, complete, current, reliable, timely, or suitable for any particular purpose; (iii) that the operation of the Website will be uninterrupted or error-free; (iv) that defects or errors in the Website or the Content, be it human or computer errors, will be corrected; (v) that the Website will be free from viruses or harmful components; and (vi) that communications to or from the Website will be secure and/or not intercepted. You acknowledge and agree that your access and use of the Website and the Content is entirely at your own risk and liability.
Limitation of liability
In no event shall the Owner, its nurse practitioners, physicians, officers, directors, employees, agents, licensors, and their respective successors and assigns be liable for damages of any kind, including, without limitation, any direct, special, indirect, punitive, incidental, or consequential damages including, without limitation, any loss or damages in the nature of, or relating to, lost business, medical injury, personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment, or any other loss incurred in connection with your use, misuse, or reliance upon the Website or the Content, or your inability to use the Website, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if the Owner knew of or ought to have known of the possibility of such damages. The Owner also expressly disclaims any and all liability for the acts, omissions, and conduct of any third-party user of the Website, or any advertiser or sponsor of the Website (“third-party”). Under no circumstances shall the Owner, its nurse practitioners, physicians, officers, directors, employees, agents, licensors, and their respective successors and assigns, be liable for any injury, loss, damage (including direct, special, indirect, punitive, incidental, or consequential damages), or expense arising in any manner whatsoever from (i) the acts, omissions, or conduct of any third-party; and (ii) any access, use, reliance upon, or inability to use any materials, content, goods, or services located at, or made available at, any Website linked to or from the Website, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if the Owner knew of or ought to have known of the possibility of such damages.
Indemnity
You agree to indemnify, defend, and hold harmless the Owner and its nurse practitioners, physicians, officers, directors, employees, agents, licensors, and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, legal fees and disbursements, resulting directly or indirectly from (i) your breach of any of the terms and conditions of this Agreement; (ii) your access to, use, misuse, reliance upon, or inability to access or use the Website, the Content, or any Website to which the Website is or may be linked to from time to time or; (iii) your use of, reliance on, publication, communication, distribution, uploading, or downloading of anything (including the Content) on or from the Website
Use of the Website
The Owner authorizes you to access and use the Website for your personal noncommercial use in New Brunswick, Canada in accordance with the terms and conditions of this Agreement. You acknowledge and agree that the Website, and its contents, are intended only for residents of New Brunswick, Canada.
Copyright
The Content is protected by copyright law and is owned by the Owner and its licensors, or the party accredited as the provider of the Content. Except as granted in the limited licence herein, any use of the Content, including modification, transmission, presentation, distribution, republication, or other exploitation of the Website or of its Content, whether in whole or in part, is prohibited without the express prior written consent of the Owner.
Limited licence
Subject to the terms and conditions of this Agreement, you are hereby granted a limited, non- transferable, and non- exclusive licence to access, view, and use the Website and the Content for your personal, non-commercial use. You are granted the right to download, store, and/or print single copies of items comprising the Content for your personal, non- commercial use, provided that you maintain all copyright and other notices contained in such Content. You may not copy and/or repost items comprising the Content online. You must also abide by any additional requirements governing the use of any specific Content that may be set out in the Website. In the event of a conflict between the terms of a licence governing specific Content and this Agreement, the terms of the specific licence shall govern.
Linking
The Website may contain links to third-party Websites. These links are provided solely as a convenience to you and not as an endorsement by the Owner of any third-party Website or the content thereof. Unless expressly stated, the Owner does not operate any third-party Website linked to the Website and is not responsible for the content of any third-party Website, nor does it make any representation, warranty, or covenant of any kind regarding any third-party Website including, without limitation, (i) any representation, warranty, or covenant regarding the legality, accuracy, reliability, completeness, timeliness, or suitability of any content on such third-party Websites; (ii) any representation, warranty, or covenant regarding the merchantability and/or fitness for a particular purpose of any third-party Websites or material, content, software, goods, or services located at or made available through such third-party Websites; or (iii) any representation, warranty, or covenant that the operation of such third-party Websites will be uninterrupted or error free, that defects or errors in such third-party Websites will be corrected, or that such third-party Websites will be free from viruses or other harmful components. While the Owner encourages links to the Website, it does not wish to be linked to or from any third-party Website which contains, posts, or transmits any unlawful or indecent information of any kind, including, without limitation (i) any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, provincial, territorial, national, international law or regulation which may be damaging or detrimental to the activities, operations, credibility, or integrity of the Owner; or (ii) any Website which contains, posts, or transmits any material or information of any kind which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark, or other proprietary rights. The Owner reserves the right to prohibit or refuse to accept any link to the Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Website upon the request of the Owner.
Submissions
The Website may provide features which allow you to post messages and content to designated areas on the Website, to participate in chat groups, to interact with the Owner and other users and to upload files, documents, or other materials (“Submission(s)”). Submissions do not include communications between you and your nurse practitioner and /or physician pursuant to the provider-patient relationship. The Owner does not control the content of any Submissions and has no obligation to monitor the Submissions. However, the Owner reserves the right at all times to disclose any information necessary to satisfy any law, regulation, or governmental or law enforcement request, or to edit, refuse to post, or refuse to remove any Submission, in whole or in part, that, in the Owner’s sole discretion, are objectionable or in violation of this Agreement. You acknowledge that you alone are responsible for the content of your Submissions and the consequences thereof.
Rules of conduct regarding Submissions
When using any of the features of the Website which allow you to post, upload, or make Submissions, it is a condition of your use of the Website that you do not:
1. Restrict or inhibit any other user from using and enjoying the Website, interfere or attempt to interfere with the proper workings of the Website, or do anything, which in the sole discretion of the Owner, imposes an unreasonable or disproportionately large load on the Website infrastructure;
2. Post or transmit any unlawful, abusive, defamatory, or obscene information of any kind, including, without limitation, any submission constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, provincial, territorial, national, or international law or regulation;
3. Post or transmit any Submission, including, without limitation, articles, images, stories, software, or other material, which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by any intellectual property rights, including, without limitation, copyright, patent, trade secret, trademark, or other proprietary rights herein, or derivative works with respect thereto, without first obtaining permission from the Owner or rights holder;
4. Post or transmit any Submission which contains a virus or other harmful component;
5. Post or transmit “junk mail,”“chain letters,” unsolicited mass mailing, or “spam”; and
6. Use or “mine” the Website for commercial purposes, including, without limitation, posting, uploading, or transmitting any Submission which contains advertising, which engages in commercial activities, solicitations or sales, or which involves contests, sweepstakes, advertising, and pyramid schemes.
Grant of licence regarding Submissions
By posting or uploading Submissions to the Website, you grant the Owner a royalty-free, perpetual, non- exclusive, irrevocable, unrestricted, worldwide licence to (i) use, reproduce, store, adapt, translate, modify, make derivative works from, transmit, distribute, publicly perform, or display such Submissions for any purpose; and (ii) to sublicense to third parties the unrestricted right to exercise any of the foregoing rights. In addition to the grant of the above licence, you hereby (i) waive all moral rights in your Submission in favour of the Owner; (ii) consent to your name, address, and e-mail appearing as the contributor of your submission, where applicable, and to the disclosure and display of such information and any other information which appears in or is associated with your Submission; (iii) acknowledge and agree that the Owner is not responsible for any loss, damage, or corruption that may occur to your Submission; and (iv) acknowledge and agree that your Submission will be non- confidential.
Registration
To use certain features of the Website, you may be asked to create an account with the Website. When you register with the Website, you agree (i) to provide true, accurate, current, and complete information about yourself as prompted by any registration form; and (ii) to maintain and promptly update the information to ensure it remains true, accurate, current, and complete. If the Owner has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Owner has the right to suspend or terminate your access to all or part of the Website. The Owner’s use of any personally identifying information you provide as part of the registration process is governed by the terms of our Privacy Policy.
Passwords
You are responsible for maintaining the confidentiality of the Password you use in association with your account and are responsible for all activities that occur under your User Name and Password. You agree to notify the Owner immediately of any unauthorized use of your Password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. The Owner will not be liable for any loss or damage arising from the Owner’s failure or your failure to protect your Password or account information.
All software embedded in or located on or at the Website, including, without limitation, all computer code of all types, including all files and/or images contained in or generated by such software (“Software”) is protected by copyright and may be protected by other rights. All such Software is owned by the Owner, its licensors, or the party accredited with ownership of such Software. You are hereby granted the right to access and use the Software embedded and integrated into the Website, subject to (i) the terms and conditions of this Agreement; and (ii) any additional conditions which may be imposed on your access and use of such Software. If the Website provides Software for download, unless otherwise provided, you are hereby granted, subject to the terms of this Agreement and to any other specific terms and conditions that may apply to your downloading and use of such Software, a personal, non-transferable, non-exclusive licence to (i) install and run one copy of the Software in object code format on a non-networked computer for your personal, non-commercial use; and (ii) to reproduce the Software only as reasonably required to install, run, and make reasonable backup copies as allowed by law.Except to the extent expressly permitted in this Agreement, you may not (i) use, reproduce, modify, adapt, translate, upload, download, or transmit the Software in whole or in part; (ii) sell, rent, lease, license, transfer, or otherwise provide access to the Software; (iii) alter, remove, or cover any trademarks or proprietary notices included in the Software; and/or (iv) decompile, disassemble, decrypt, extract, or reverse engineer the Software or assist others in doing so. Other than the limited licence granted herein, nothing contained in the Website shall be construed as granting you any right, title, interest, or other licence in or to any Software embedded or integrated into the Website or made available for download from the Website, including, but not limited, to any intellectual property rights in the Software. All Software embedded or integrated into the Website is provided “as is,” without warranties of any kind, either expressed or implied, including, without limitation, any warranty (i) that the Software is of merchantable quality and/or is fit for any particular purpose; (ii) that the Software will conform with any specification(s) relating to the Software; (iii) that the Software will be free from material defects; (iv) that the Software contains no computer viruses or other
contaminants; or (v) that the Software shall process date and time-related data without causing any processing interruptions, abnormal termination, or process or manipulate any time-related data.
Tools
Any tools or calculators provided on the Website are provided for general and illustrative purposes only. Such tools and/ or calculators are not medical advice nor are they intended to be a substitute therefor. You should not act or abstain from acting based on any information provided by any such tool or calculator available on this Website.
Security
Any information sent or received over the Internet is generally not secure unless explicit stated. The Owner cannot guarantee the security or confidentiality of any communication to or from the Website.
Modification to Website
The Owner reserves the right any time, and from time to time, to modify or discontinue, temporarily or permanently, the Website (or any part thereof ) with or without notice to you. The Owner shall have no liability to you or any third party for any modifications, suspension, or discontinuance of the Website or any part thereof.
Use prohibited where contrary to law
Use of this Website is unauthorized in any jurisdiction where the Website or any of the Content may violate any laws or regulations. You agree not to access or use the Website in such jurisdictions. You agree that you are responsible for compliance with all applicable laws or regulations. Any contravention of this provision (or any provision of this Agreement) is entirely at your own risk.
Governing law and jurisdiction
The Website is operated by the Owner from its offices within the province of New Brunswick, Canada. All practitioners is/are licensed by the Nurses Association of New Brunswick or the College of Physicians and Surgeons of New Brunswick to practise primary care in New Brunswick, Canada. You agree that all matters relating to your access or use of the Website and its Content shall be governed by the laws of the province or territory of New Brunswick Canada and the laws of Canada applicable therein, without regard to conflict of laws principles. You agree and hereby submit to the exclusive and preferential jurisdiction of the courts of the province of New Brunswick with respect to all matters relating to your access and use of the Website and the Content as well as any dispute that may arise therefrom and that the applicable law shall be the law of the province of New Brunswick, Canada and of Canada.
Waiver
Any consent by the Owner to, or waiver of, a breach of this Agreement which you have committed, whether express or implied, shall not constitute a consent to, or waiver of any other, different or subsequent breach.
Severability
The invalidity or unenforceability of any provision of this Agreement or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of this Agreement.
Notice
Questions or comments regarding the Website should be directed by email to info@beyondadhd.ca
Termination
The Owner may, in its sole discretion, cancel or terminate your right to use the Website, or any part of the Website, at any time without notice. In the event of termination, you are no longer authorized to access the Website, or the part of the Website affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Website and the disclaimers and limitations of liabilities set forth in this Agreement, shall survive termination of this Agreement. The Owner shall not be liable to any party for such termination.
Entire Agreement
This is the entire Agreement between you and the Owner relating to your access and use of the Website.
Terms of Use Agreement
VIRTUAL CARE PLATFORM
This Terms of Use Agreement (“Agreement”) is a legal agreement between you and Beyond ADHD and its distributors (collectively, “Owner”), which is the owner and operator of: (1) the Owner’s website located at www.beyondadhd.ca (the “Website“); (2) the “Insig”, “Cliniko”, and “Hush Mail” mobile phone applications (the “App“); and (3) the Insig, Cliniko and Hush Mail Virtual Care Platforms, including through the Apps, providing various services from time to time, as described on the Website, and (4) all other services provided by the Owner, as described on the Website (collectively, the “Platform“). These Terms of Use form a legally binding agreement between Owner and you. The term “you” refers to the person or entity visiting the Platform, browsing or otherwise using the Platform, or receiving any services through the Platform. A copy of these Terms of Use may be downloaded, saved and printed for your reference. BY ACCESSING AND USING THE PLATFORM, YOU ACCEPT AND AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS OF USE. IF YOU DO NOT ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE, PLEASE DO NOT ACCESS OR USE THE PLATFORM. DO NOT USE THE PLATFORM FOR MEDICAL EMERGENCIES. If you have a medical emergency, call 911 immediately or attend the emergency room of the nearest hospital or health centre. Under no circumstances should you attempt self-treatment based on any content of the Platform.
1. Agreement
This Agreement sets out the terms and conditions under which you may access and use the Platform. Owner may revise this Agreement at any time without notice. Use of the Platform after such changes are posted will indicate your acceptance of the revised terms.
2. Health Services
The use of the Platform, as permitted by the Owner and these Terms of Use, enables you to obtain on-demand access to health care professionals (“HCPs“) and personal health assistants (“PHAs“) by secure text and video for telemedicine and telehealth consultations, and to receive related healthcare and administrative support services via telemedicine and telehealth (“Health Services” and “Support Services“, respectively). ALL HCPs ARE INDEPENDENT OF THE OWNER AND ARE SOLELY RESPONSIBLE FOR THE PROVISION OF HEALTH SERVICES TO YOU. ALL PHAs ARE INDEPENDENT OF THE OWNER AND ONLY PROVIDE SUPPORT SERVICES THAT DO NOT FALL WITHIN THE SCOPE OF PRACTICE OF ANY REGULATED HEALTH PROFESSION. OWNER IS NOT ENGAGED IN THE PRACTICE OF MEDICINE OR ANY OTHER REGULATED HEALTH PROFESSION. NEITHER OWNER NOR ANY OTHER PARTY ASSOCIATED WITH THE OWNER (EXCEPT FOR HCPS) IS LIABLE FOR ANY HEALTH SERVICES PROVIDED TO YOU BY HCPS. NONE OF THE CONTENT OF THE PLATFORM IS MEDICAL ADVICE OR AN ENDORSEMENT, REPRESENTATION OR WARRANTY REGARDING THE SAFETY, APPROPRIATENESS OR EFFECTIVENESS OF ANY PARTICULAR TREATMENT OR MEDICATION FOR YOU. The Platform enables HCP to receive your personal information (“PI”) and personal health information (“PHI”) through the Platform and to provide medical consultations and Health Services to you. Your use of the Platform neither establishes nor governs your relationship with HCP. The Health Services provided to you by HCP form bilateral contractual relationship between you and HCP and the Owner is not a party to this agreement. To access and use the Platform, you must be 18 years of age or older.
3. Use of the Platform
AS A CONDITION OF YOUR USE OF THE PLATFORM, YOU WARRANT THAT: (1) YOU HAVE REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE; (2) YOU POSSESS THE LEGAL AUTHORITY TO CREATE A BINDING LEGAL OBLIGATION; (3) YOU WILL USE THE PLATFORM IN ACCORDANCE WITH THESE TERMS OF USE; (4) ALL INFORMATION SUPPLIED BY YOU ON THE PLATFORM IS TRUE, ACCURATE, CURRENT AND COMPLETE. AND (5) IF YOU ARE ACCESSING OR USING THE PLATFORM ON BEHALF OF ANOTHER PERSON OR A CORPORATE ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH PERSON OR ENTITY TO THESE TERMS OF USE. The Platform is provided solely to: (1) on behalf of the HCP of your choice to obtain your consent to the Health Services and Support services and to collection and use of your PI and your PHI; (2) assist you in providing your PI and PHI to the HCPs of your choice; (3) collect and store your PI and PHI for the use by you and HCPs of your choice and based on your express consent; (4) to assist you in gathering information about the various services offered by the Owner through the Platform; (5) if and as permitted by the Owner and these Terms of Use, enable you to use the Platform and receive any services offered to you through the Platform; (6) if applicable, facilitate any payments from you to the Owner in respect of your use of the Platform or the receipt of any services through the Platform; and (7) if and as permitted by the Owner and these Terms of Use, provide feedback and otherwise communicate with the Owner in connection with any of the foregoing ((1) through (7) collectively. The Platform also enables you to: store Information (including your PHI created or compiled in the course of providing Healthcare Services) and to share it with HCPs and PHAs; and receive and store prescriptions and sick notes, among other documents, from HCPs and PHAs electronically. The Platform offers optional services that Owner will perform on
your behalf, at your direct on, including the ability to: fax securely a summary report about your Healthcare Services to a physician of your choice; fax securely your prescription to your chosen pharmacy and receive notice when it is ready for pick-up; open an account for you with a prescription delivery service; and, where available, securely transmit your information to the prescription delivery service “Platform Services“). Owner retains the right, at its sole discretion, to deny access to anyone to the Platform or the services it offers, at any time and for any reason, including, but not limited to, for violation of these Terms of Use. You will cease and desist from any such access or use immediately upon request by Owner.
4. Discontinuance
Your use of the Platform is voluntary. If you decide not to use the Platform, this will not affect the care that you receive from your HCP. You are free to discontinue your use of the Platform at any time.
5. User Account
You may be required to successfully sign up for a user account (the “User Account“) using the available interfaces at the Platform and be issued with a username and password login credentials by Owner (“User ID“) in order to use the Platform and receive any Platform Services. If you are issued with a User ID, you will keep your User ID secure and will not share your User ID with anyone else, and you will not collect or harvest any personal data of any other user of the Platform, including account names or login credentials. Owner reserves the right to disable any User Account issued to you at any time in Owner’s sole discretion. If Owner disables access to a User Account issued to you, you may be prevented from accessing the Platform, any content, your account details or any User content. The Health Services and Support Services are also available for use by children at the discretion of the HCP or PHA, but the user itself, the holder of User Account and User ID, for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you are fully responsible for complying with these Terms of Use. Neither the Health Services provided by HCPs nor the Support Services provided by PHAs are intended to replace the services of a pediatrician. The terms of use set out in these Terms of Use under “Consent to Treatment and Collection, Use and Disclosure of Personal Health Information” apply to children who receive Health Services or Support Services with necessary changes to points of detail. Children may only use the Platform in the presence of their parent or legal guardian.
6. Copyright
The Platform is copyrighted and is owned by Owner, its licensors, distributors or the provider of the Platform, as the case may be. Except as granted in the limited licences herein, any use, modification, transmission, distribution, republication, or other exploitation of the Platform, whether in whole or in part, is prohibited without Owner’s express prior written consent.
7. Limited Licence
Subject to the terms and conditions of this Agreement, you are hereby granted a limited, non-transferable, and non- exclusive license to access, view, and use the Platform for your personal, non-commercial use. Access to the Platform for any other purpose is prohibited. You must also abide by any additional requirements governing the use of any special content that may be set out in the Platform. In the event of a conflict between the terms of a licence governing particular content and this Agreement, the terms of the specific licence will govern.
8. Software Licence
(a) All software embedded in or located on or at the Platform, including, without limitation, all computer codes of all types and all files and/or images contained in or generated by such software (collectively, “Software”) is protected by copyright and may be protected by other rights. All Software is owned by Owner, its licensors, or the party accredited with ownership of the Software. You are hereby granted the right to access and use the Software embedded and integrated into the Platform, subject to (i) the terms and conditions of this Agreement; and (ii) any additional conditions which may be imposed on your access and use of the Software. (b) If the Platform provides Software for download, unless otherwise specified, you are hereby granted, subject to the terms of this Agreement and to any other specific terms and conditions that may apply to your downloading and use of such software, a personal, non-transferable, non- exclusive license to: (i) install and run one copy of the Software in object code format on a non-networked computer for your personal, non-commercial use; and (ii) reproduce the Software only as reasonably required to install, run, and make reasonable backup copies to the extent permitted by law. (c) Except to the extent expressly permitted in this Agreement, you may not: (i) use, reproduce, modify, adapt, translate, upload, download, or transmit the Software in whole or in part; (ii) sell, rent, lease, license, transfer, or otherwise provide access to the Software; (iii) alter, remove, or cover any trade-marks or proprietary notices, including from the Software; and/or (iv) decompile, disassemble, decrypt, extract, or reverse engineer the Software or assist others in doing so. (d) Other than the limited licence granted herein, nothing contained in the Platform shall be construed as granting you any right, title, interest, or other licence in or to any Software embedded or integrated into the Platform or made available for download from the Platform, including, but not limited to, any intellectual property rights in the Software. (e) ALL SOFTWARE EMBEDDED OR INTEGRATED INTO THE PLATFORM IS PROVIDED “AS IS”, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATIONS, ANY WARRANTY THAT THE SOFTWARE: (I) IS OF MERCHANTABLE QUALITY AND/OR IS FIT FOR ANY PARTICULAR PURPOSE; (II) WILL CONFORM WITH ANY SPECIFICATIONS RELATING TO THE SOFTWARE; (III) WILL BE FREE FROM MATERIAL DEFECTS; (IV) CONTAINS NO COMPUTER VIRUSES OR OTHER CONTAMINANTS; OR (V) SHALL PROCESS DATE AND TIME-RELATED DATA WITHOUT CAUSING ANY PROCESSING INTERRUPTIONS, ABNORMAL TERMINATION OR PROCESS OR MANIPULATE ANY TIME-RELATED DATA.
9. Submissions to the Platform
(a) Content
The Platform may allow you to post messages and content, to interact with HCPs, qualified health care providers, and other users, as well as to upload files, documents, or other materials (collectively, “Submission(s)”). Owner does not control the content of any Submission and has no obligation to monitor any Submission. While Owner may attempt to delete insulting, offensive or inaccurate Submissions of which it is notified, it cannot prevent them and is not responsible for any damage such Submissions may cause. However, Owner reserves the right at all times to disclose any information necessary to satisfy any law, regulation, or governmental or law enforcement request, or to edit, refuse to upload or to remove any Submission, in whole or in part, that, in Owner’s sole discretion, are objectionable, inaccurate, misleading, or in violation of this Agreement. Owner will fully cooperate with any legal obligation to disclose the identity of anyone making a threatening, libelous, obscene, pornographic, profane or otherwise offensive or illegal Submission. You
acknowledge that you alone are responsible for the content of your Submissions and the consequences thereof.
(b) Rules of Conduct
It is a condition of your use of the Platform that, when you make a Submission through the Platform, you do not do any of the following:
(i) Restrict or hinder another user from using and enjoying the Platform, interfere or attempt to interfere with the proper workings of the Platform, or do anything which, in the sole discretion of Owner, imposes an unreasonable or disproportionately large burden on the Platform infrastructure; (ii) Post or transmit any unlawful, abusive, defamatory, or obscene information of any kind, including, without limitation, any Submission comprising of or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, federal, or international law or regulation; (iii) Post or transmit any Submission, including, without limitation, articles, images, stories, software, or other material, which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by any intellectual property rights, including, without limitation, copyright, patent, trade secret, trade-mark, or other proprietary rights herein or derivative works with respect thereto, without first obtaining permission from the owner or rights holder; (iv) Post or transmit any Submission which contains a virus or other harmful component; (v) Post or transmit “junk mail”, “chain letters”, unsolicited mass mailing or “spam”; and (vi) “Mine” or otherwise use the Platform for commercial purposes, including, without limitation, posting, or transmitting any Submission which contains advertising, which engages in commercial activities, solicitations or sales, or which involves contests, sweepstakes, advertising, or pyramid schemes.
(c) Non-Confidential Communications
Subject to any applicable law, any communications (such communicationsspecifically exclude those containing your PI and your PHI, sent by or to you through the Platform or otherwise to HCP’s), with Owner are on a non-confidential basis and Owner is under no obligation to refrain from reproducing, publishing, or otherwise using them in any way or for any purpose. Owner shall be free to use the content of any such communication, including, without limitation, any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including, without limitation, developing, manufacturing and/or marketing goods and services. You agree not to assert any ownership right of any kind in such communications (including, without limitation, copyright, trade-mark, patent, unfair competition, moral rights, or implied contract) and you hereby waive the right to receive any financial or other consideration in connection with such communication including, without limitation, acknowledgement that you are the source of such communications.
(d) Grant of Licence
By making a Submission to the Platform, other than your PI and your PHI, you grant the Owner a royalty-free, perpetual, non-exclusive, irrevocable, unrestricted, worldwide license to: (i) use, reproduce, store, adapt, translate, modify, make derivative works from, transmit, distribute, publicly perform or display such Submissions for any purpose, and (ii) sublicense to third parties the unrestricted right to exercise any other of the foregoing rights. In addition, you hereby: (i) waive all moral rights in your Submissions in favour of the Owner; (ii) consent to your name, address and email appearing as the contributor of your Submission, where applicable, and to the disclosure and display of such information and any other information which appears in or is associated with your Submission; (iii) acknowledge and agree that Owner is not responsible for any loss, damage, or corruption that may occur to your Submission; and (iv) acknowledge and agree that your Submission will be non-confidential.
10.Tools
All tools, calculators, or questionnaires (“Tool(s)”) made available on the Platform are provided for general and illustrative purposes only. Tools do not constitute medical advice and are not intended to be a substitute thereof. You should not act or refrain from acting based on any information provided by any such Tool.
11. Consent to Treatment and Collection, Use and
Disclosure of Personal Information and Personal
Health Information
Telemedicine is both the practice of medicine and a way to provide or assist in the provision of patient care at a distance using information and communication technologies (“Telemedicine“). HCPs and PHAs may ask you questions about your personal health history, present condition or symptoms, and any course of treatment or medication that has been prescribed to you. HCPs may also conduct a visual examination of you via Telemedicine and may ask you to conduct certain self-assessments such as taking your temperature or blood pressure. PHAs do not provide any Health Services and only provide Support Services that are informational in nature. HCPs and PHAs may collect Information about you when you provide it during a Health Services consultation (e.g., verbally or in texts), by viewing the information that you have entered or uploaded to the Platform, including but not limited to your Submissions, and/or by creating or compiling information in the Platform. Information that will be available to HCPs and PHAs includes: the details that you provide in your consultation request; information you’ve entered or uploaded to profiles and medical records; information created during earlier interactions through the Platform with other HCPs or PHAs; the name, email address, phone number, gender and date of birth and province/territory that you provided when you registered; and your emergency contact’s name and contact information. HCPs and PHAs use information to provide you with Health Services and/or Support Services and, as with any healthcare provider, must comply with the privacy legislation and medical record-keeping obligations to which they are subject. HCPs and PHAs may create information such as prescriptions, sick notes and other notes about your interaction with them via the Platform. They may export or print copies of your PI or your PHI that they collect. HCPs and PHAs may, but are not required to email or text your emergency contact if they believe that you are dealing with a medical emergency during a consultation. You are responsible for advising your emergency contact that you are providing their name and contact information to HCPs and PHAs, and for obtaining any necessary consent from them for the provision and use of their information in connection with the Platform.You may withdraw your consent to receive Health Services or Support Services at any time by ending your Telemedicine consultation with the HCP or PHA. Neither the Health Services provided by HCPs nor the Support Services provided by PHAs are intended to replace your primary care relationship with your family HCP or other primary care health professional. You should continue to consult your family HCP or other primary care health professional regularly or as needed or recommended by them. HCPs may also refer you to other consultants or specialists for in-person consultations, and can report to you on the results of those consultations. HCPs may also prescribe medication to you and can direct prescriptions to the pharmacy or other dispensing location of your choosing. HCPs and PHAs may also be available to you to follow-up on the results of any treatment, including any reactions to medication, side effects or other adverse events. HCPs may send reports regarding the care provided to you to your family physician or other primary care health professional after consultations with you. You are encouraged to ask questions of the HCPs or PHAs regarding any course of treatment or medication that is prescribed or recommended to you. If you are not satisfied with the explanation or information provided by the HCP or PHA regarding any course of treatment or medication that is prescribed or recommended for you, you should not follow it or you should seek a second opinion from any other physician. You have the right to refuse or withdraw consent to treatment or medication at any time. In addition to the material risks and side effects that may be associated with a course of treatment or medication that is prescribed or recommended for you, there are potential material risks that are specifically associated with Telemedicine and which may adversely impact the ability of the HCP to provide Health Services or the PHA to provide Support Services, including but not limited to (a) poor quality audio-video connections due to remote locations or other network limitations that may limit the ability of the HCP to conduct an appropriate assessment of you or otherwise obtain sufficient PHI (“PHI”) from you to support a diagnosis or prescription, (b) delays in evaluation or treatment resulting from similar technology failures, (c) lack of access to your personal health records maintained outside the Platform (i.e., by your family HCP or other primary care health professional), which may result in adverse drug interactions, allergic reactions, or other judgment errors (you should always advise the HCP and any dispensing pharmacists of all medications you are taking and any allergies you may have), and (d) unauthorized collection, use or disclosure of your PHI due to a security protocol breach or failure. Only the HCPs and PSAs will have access to your PI and PHI and neither Owner nor any other party associated with Owner will disclose your PI and PHI to any third party except as may be required by law. Your PI and PHI will be securely and digitally stored on servers physically located in Canada. Although Owner uses advanced encryption technology and other security protocols to protect your PI and PHI and the privacy of your Telemedicine consultations with HCPs and PHAs, you acknowledge by using the Platform that there are inherent risks to any technology however remote that could cause security protocols to fail or be breached, which could result in the unauthorized collection, use or disclosure of your PI and/ or PHI. Owner will notify you to the extent required by law of any security protocol failure or breach that has resulted in in the unauthorized collection, use or disclosure of your PI and/or PHI. For further information regarding Owner’s privacy policy, please see the section below entitled “Privacy Policy” and the embedded link to Owner’s Privacy Policy. YOU HEREBY CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THE INFORMATION IN THIS SECTION 11. AFTER READING THIS SECTION 11, YOU AGREE THAT BY ACCESSING AND USING THE PLATFORM TO ENABLE YOU TO RECEIVE HEALTH SERVICES OR SUPPORT SERVICES VIA TELEMEDICINE, YOU EXPRESSLY CONSENT TO BE TREATED BY HCPs AND CONSULTED BY PHAs. BY CONSENTING TO RECEIVE HEALTH SERVICES OR SUPPORT SERVICES USING THE PLATFORM, YOU CONSENT TO THESE INHERENT MATERIAL RISKS ASSOCIATED WITH TELEMEDICINE. BY PROVIDING OR UPLOADING ANY OF YOUR PI AND PHI TO THE PLATFORM, HCPs AND PHAs YOU ARE EXPRESSLY CONSENTING TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AND YOUR PERSONAL HEALTH INFORMATION FOR THE PURPOSES OF PROVIDING HEALTH SERVICES AND SUPPORT SERVICES TO YOU AND FOR PURPOSES THAT ARE CONSISTENT WITH THOSE PURPOSES. BY CONSENTING TO RECEIVE HEALTH SERVICES OR SUPPORT SERVICES, YOU EXPRESSLY CONSENT THAT ALL YOUR VIDEO OR TELEPHONE INTERACTIONS WITH THE HCPs OR WITH THE PHAs MAY BE RECORDED AND STORED
DIGITALLY AS PART OF YOUR MEDICAL FILE.
12. Transfer of Personal Information and Personal Health Information
The Platform is secured through encryption technologies and only you and your HCP and PHA will have access to your PI and PHI. All PI and PHI, as defined under the Personal Health Information Protection Act, 2004, collected on the Platform will be immediately transferred to the HCP, where it shall be managed in accordance with privacy legislation that is currently in force. The Platform is licensed by Owner to your HCP and is used by your HCP to communicate with you at the HCP’s and your own risk.
13. Disclosing Information
We will not disclose, share, sell or rent your Information with or to any third party (except to the extent we disclose to your HCP or PHA, emergency contacts and in compliance with regulatory and legal requirements as set out in this Agreement), except with your consent, or to the extent necessary, in our good faith judgment, to: comply with applicable laws or regulations, respond to a subpoena, order, or similar obligation to produce information; establish or exercise Owner’s legal rights or defend against legal claims; or investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or safety of any person.
14. Retaining and disposing of Information
Unless we otherwise give you notice, we will retain your Information on the Platform on your behalf until such times as you or we terminate your User Account. On termination, you will have an opportunity to print or make copies of your PI and PHI subject to the following. To ensure that HCP and PHA may exercise any authority they have to withhold information they compile in connection with Health Services from patients under the law, you will be required to request any access you would like to notes made by an HCP and PHA about your consultation from the HCP or PHA. As mentioned above Owner is not the custodian of Information held on the Platform; rather it holds information on behalf of you or HCP and PHA. On termination of your User Account, once you have been given the opportunity to print or make copies of your PI and PHI, we will delete the information associated with your User Account, except information that an HCP and PHA advises us he or she requires in connection with a Health or Support Services the HCP or PHA provided. In such circumstances, Owner will destroy the PI and PHI when the HCP and PHA has obtained a copy or terminates his/her account with the Platform.
15. Subscription Fees and Taxes
Owner may, in its sole discretion, offer some of the Platform Services to you for free or charge subscription fees in accordance with its then-current fee schedule that can be found on the Website and is subject to change, from time to time (the “Fee Schedule“). You or a responsible third party will pay any such applicable fees in accordance with the Fee Schedule (the “Fees“). Unless otherwise expressly indicated in the Fee Schedule, all Fees are quoted in
Canadian dollars exclusive of applicable sales and value added taxes and are non- refundable and payable upon invoicing or demand from Owner. You or a responsible third party will pay all sales and value added taxes that may be imposed in each applicable jurisdiction and will hold and save Owner harmless in respect of any such taxes. For clarity, however, Owner will not charge you any Fees for any Health Services that are insured under a
provincial or territorial health insurance plan in Canada which you are entitled to receive at no cost to you as an insured person under any such plan. If a third party (e.g., such as an employer or supplemental health insurance provider) has arranged with Owner to pay the subscription fee or any portion of the subscription fee, or if the subscription fee is pursuant to some other arrangement with Owner, that subscription fee adjustment will be reflected in the subscription fee that you are ultimately charged. If you have a Health Spending Account (HSA) offered as a benefit by your employer, you agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Please check with your employer to determine if any Platform Services will be reimbursed other than from your HSA. Owner reserves the right to modify or
implement a new pricing structure at any time prior to billing you or a responsible third party for your initial payment or for future payments due pursuant to these Terms of Use. Owner may require you to provide and keep updated during the Term the details of a current and valid credit card, debit card, PayPal account, Apple Pay, or other payment method (“Payment Method”) that is acceptable to Owner in its sole discretion. You hereby authorize Owner to charge any and all Fees that become due and payable to the Payment Method. You agree to pay such fees, charges and penalties (including costs and expenses related to collection by Owner of overdue payments) as Owner may from time to time set out on the Website in respect of late or overdue payments, or declined or unsuccessful Payment Method transactions.
16. No Nurse Practitioner and / or Doctor-Patient Relationship
The sharing of you PI and PHI on the Platform does not establish a nurse practitioner and / or doctor-patient relationship between you and Owner and is not intended as a solicitation of individuals to become Owner’s patients or clients. Your HCP or PHA is using the Platform under the licence from Owner and for its own use and purposes. As such, your HCP or PHA is ultimately responsible for all communications with you conducted through the Platform in accordance with any arrangement between you and your HCP or PHA.
17. Consent to Advertisement; No Endorsements
By using the Platform, you consent to the Owner posting advertisement materials in the medical questionnaires presented to you or on other parts of the Platform. Unless expressly stated, Owner does not recommend or endorse any particular brand of products, services, procedures, or other information that appears or is advertised from time to time on the Platform.
18. Linking
The Platform may contain links to third-party websites. These links are provided for convenience only and not as an endorsement by Owner of any third-party website and its content. Unless specifically stated, Owner does not operate any third-party website and is not responsible for its content, nor does it make any representation, warranty or covenant of any kind regarding any third-party website including, without limitation, any representation, warranty, or covenant: (i) regarding the legality, accuracy, reliability, completeness, timeliness, or suitability of any content on such third-party websites; (ii) regarding the merchantability and/or fitness for a particular purpose of any third-party web sites or material, content, software, goods, or websites located at or made available through such third-party websites; or (iii) that the operation of such third-party websites will be uninterrupted or error free, that defects or errors in such third-party websites be corrected, or that such third- party websites will be free from viruses or other harmful components. Owner does not wish the Platform to be linked to or from any third-party website. Owner reserves the right to prohibit or refuse to accept any link to the Platform at any time and may remove a link without notice. You agree to remove any link to the Platform you may have acquired or stored on Owner’s
request.
19. Disclaimer
PLATFORM IS PROVIDED “AS IS”. WHILE OWNER ENDEAVORS TO PROVIDE ACCURATE, CURRENT, AND TIMELY INFORMATION, OWNER MAKES NO REPRESENTATION, WARRANTIES OR COVENANTS, EXPRESS OR IMPLIED, REGARDING THE PLATFORM INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION, WARRANTY OR COVENANT THAT: (I) THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE PLATFORM WILL BE OF MERCHANTABLE QUALITY AND/OR FIT FOR A PARTICULAR PURPOSE; (II) THE PLATFORM OR CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, TIMELY OR SUITABLE FOR ANY PARTICULAR PURPOSE; (III) THE OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR FREE; (IV) DEFECTS OR ERRORS, WHETHER HUMAN OR COMPUTER ERRORS, IN THE PLATFORM OR THE CONTENT WILL BE CORRECTED;
(V) THE PLATFORM WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS; AND THAT
(VI) COMMUNICATIONS TO OR FROM THE PLATFORM WILL BE SECURE AND/OR NOT INTERCEPTED. WHILE THE OWNER HAS ESTABLISHED GUIDELINES AND SAFEGUARDS TO PROTECT YOUR PI AND PHI, THE OWNER CANNOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF ANY COMMUNICATION TO OR FROM THE PLATFORM GIVEN THAT ANY INFORMATION TRANSMITTED OVER THE INTERNET IS GENERALLY NOT SECURE. OWNER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND THEIR
RESPECTIVE SUCCESSORS AND ASSIGNS ASSUME NO LIABILITY RESULTING FROM THE RELEASE OF ANY INFORMATION OR MATERIAL CONTAINED IN THE PLATFORM. YOU ACKNOWLEDGE AND AGREE THAT YOUR ACCESS AND USE OF THE PLATFORM IS SOLELY AT YOUR OWN RISK AND LIABILITY. INSTALLATION ON YOUR PERSONAL ELECTRONIC DEVICE AND USE OF PLATFORM IS AT YOUR OWN RISK. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, THE OWNER SHALL NOT BE RESPONSIBLE FOR ANY LOSS OF YOUR PHI OR RELEASE OF IT TO ANY THIRD PARTY WHETHER ACCIDENTAL OR NOT. ALL LIABILITY, IF ANY, WITH REGARD TO SAFETY OF YOUR PHI RESTS WITH YOUR HEALTH CARE PROVIDER TO WHOM YOU COMMUNICATE YOUR PI AND PHI USING PLATFORM.
20. Limitation of Liability
UNDER NO CIRCUMSTANCE SHALL OWNER BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING PROFESSIONAL NEGLIGENCE, PERSONAL INJURY, LOST INCOME OR LOST DATA, RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE PLATFORM AND/OR HEALTH SERVICES AND/OR SUPPORT SERVICES PROVIDED BY HEALTH CARE PRACTITIONERS AND/OR PERSONAL HEALTH ASSISTANTS. OWNER, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS AND INDEPENDENT THIRD PARTY CONTRACTORS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE PLATFORM AND/OR HEALTH SERVICES AND/OR SUPPORT SERVICES, OR YOUR INABILITY TO ACCESS OR USE THE PLATFORM AND/ OR HEALTH SERVICES AND/OR SUPPORT SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY HEALTH CARE PRACTITIONER OR ANY PERSONAL HEALTH ASSISTANT. OWNER SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OWNER’S REASONABLE
CONTROL. YOU AGREE THAT OWNER HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO YOUR USE OF THE PLATFORM OR THE HEALTH SERVICES AND/OR SUPPORT SERVICES PROVIDED TO YOU BY HEALT CARE PRACTITIONERS AND PERSONAL HEALTH ASSISTANTS. OWNER DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD- PARTY USER OF THE PLATFORM, OR ANY ADVERTISER OR SPONSOR OF THE PLATFORM (COLLECTIVELY, “THIRD-PARTY”). UNDER NO CIRCUMSTANCES SHALL OWNER OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR THEIR RESPECTIVE SUCCESSORS AND ASSIGNS BE LIABLE FOR ANY INJURY, LOSS, DAMAGE OF ANY KIND (INCLUDING DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES), OR EXPENSE ARISING IN ANY FASHION WHATSOEVER FROM: (I) THE ACTS, OMISSIONS, OR CONDUCT OF ANY THIRD-PARTY, AND (II) ANY ACCESS, USE, RELIANCE UPON OR INABILITY TO USE ANY MATERIALS, CONTENT, GOODS, OR SERVICES LOCATED AT, OR MADE AVAILABLE AT, ANY WEBSITE LINKED TO OR FROM THE PLATFORM, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF OWNER KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
21. Indemnity
You agree to indemnify, defend, and hold harmless Owner and its officers, directors, employees, agents, licensors, and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, legal fees and disbursements, resulting directly or indirectly from: (i) your breach of any of the terms and conditions of this Agreement; (ii) your access to, use, misuse, reliance upon, or inability to access or use the Platform or any website to which the Platform is or may be linked to from time to time; or (iii) your use of, reliance on, publication, communication, distribution, uploading, or downloading of anything on or from the Platform.
22. Modification to the Platform
Owner reserves the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, the Platform or any part thereof with or without notice to you. Owner shall not be liable to you or any third party for any modifications, suspension, or discontinuance of the Platform or any part thereof.
23. Termination
Owner may, in its sole discretion, cancel or terminate your right to use the Platform or any part of the Platform at any time without notice. In the event of termination, you are no longer authorized to access the Platform or the part of the Platform affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Platform, the disclaimers, and limitations of liabilities set out in this Agreement shall survive termination of this Agreement. Owner shall not be liable to you or to any third-party for such termination. You may terminate these Agreement at any time and with immediate effect by requesting (by email or through any then-available interfaces on the Platform) that your User Account be deleted or deactivated, ceasing use of the Platform and uninstalling and removing all local software components thereof from your systems, including removing the App from your mobile device.
24. Use Prohibited Where Contrary to Law
Use of this Platform is unauthorized in any jurisdiction where the Platform or any of the Content may violate any laws or regulations. You agree not to access or use the Platform in such jurisdictions. You agree that you are responsible for compliance with all applicable laws and regulations. Any contravention of this provision, or any provision of this Agreement, is entirely at your own risk.
25. Governing Law
The Platform is operated by Owner from its offices in New Brunswick, Canada. You agree that all matters relating to your access or use of the Platform and its Content shall be governed by the laws of the Province of New Brunswick and the laws of Canada applicable therein, without regard to principles of conflicts of law. You agree and hereby submit to the exclusive jurisdiction of the courts of the Province of New Brunswick with respect to all matters relating to your access and use of the Platform, as well as any dispute that may arise therefrom.
26. Severability
If any provision of this Agreement is determined to be invalid or unenforceable, in whole or in part, by any court of competent jurisdiction, the remaining provisions of this Agreement continue in full force and effect.
27. Waiver
Any consent by Owner, either express or implied, to, or waiver of, a breach of this Agreement which you have committed shall not constitute a consent to, or waiver of, any other or subsequent breach.
28. Entire Agreement
This is the entire Agreement between you and Owner relating to your access and use of the Platform. This Agreement supersedes and invalidates all prior representations, warranties, understandings, and agreements between you and Owner relating to the subject matter of this Agreement.
29. Email and Other Communications
You are opting in to receiving periodic email, other or mediums of communication.
30. Email, Fax and Other Communications Of Medical
Documents and Data You are agreeing to have your medical data and documents transmitted via email, fax or other methods of communication. For example, in the case of a prescription, it may be faxed to a pharmacy.
31. Contact Us
Questions or comments regarding the Platform should be directed to the Platforms dministrator at info@beyondadhd.ca
32. Health and Support Services Fee
Owner facilitates payment of the fees to the HCP or PHA, whose services you are using. Payment of the fees through the credit card validation and processing arrangement described below shall be considered the same as payment made directly to the HCP or PHA. All fees for Health Services and Support Services are in Canadian dollars and inclusive of all applicable taxes.
33. Appointment Cancellation and No-Show
Appointments may be cancelled by the patient, with a refund for payments collected online through this platform up to 24 hours in advance of the date of the appointment. Beyond that point only the practitioner or company providing the appointment will be able to cancel appointments and issue refunds.
34. Payments and Credit Card Information
Owner does not store your credit/debit card number, expiry date or CVV (digits able to securely use the card in the future without needing to ask for the card details again, using Stripe. Please see Stripe’s website Stripe.com for more information.
35. Pharmacy Information
You are solely responsible for providing accurate information for your preferred pharmacy, including in the case that the information you provide results in an unintended party receiving any information. The information you provide will be used to send prescriptions from your visit via fax to your preferred pharmacy. You also agree to have your prescription, phone number, and email sent to a pharmacy, including any other contact information.
Last Revised: November 3, 2024
Quebec Law 25 Privacy Policy & Notice
Introduction
At Beyond ADHD, we are deeply committed to protecting your privacy and the confidentiality of your personal and health information. This privacy policy explains how we collect, use, store, and share your information, in compliance with Canadian federal and provincial privacy laws as applicable.
Data Collection and Usage
We collect various types of information to provide and improve our services:
- Personal Information: Includes your name, address, contact details, and date of birth
- Health Information: Includes your medical history, treatment plans, and therapy notes
- Payment Information: Includes insurance details, billing address, and payment card details.
- Usage Data: Information about how you interact with our services.
We use this data to deliver healthcare services, comply with legal requirements, and enhance our offerings. We use this data to deliver healthcare services, comply with legal requirements, and enhance our offerings. We collect Personal Information and Personal Health Information (PI/PHI) at the assessment stage, prior to diagnosis. Additionally, data may be used in aggregate anonymously for the purpose of statistical analysis and analytics.
Where feasible, we anonymize personal data in accordance with applicable laws and regulations (e.g., Quebec Law 25) to minimize identifiability. Anonymized data is no longer associated with any individual and cannot be re-identified.
Consent Practices
Obtaining your informed consent is essential to our care and treatment process. Here’s how we ensure this:
- Detailed Information: We provide you with clear information about your diagnosis, treatment options, and any potential risks and benefits.
- Voluntary Decision: You make the decision voluntarily, and we document your consent in your health record.
- Ongoing Review: We regularly review your consent, especially if there are changes to your treatment plan.
- Data Collection Consent: We get your explicit consent before collecting, using, storing, or sharing your personal and health information.
Privacy By Default and Data Security
We ensure that our default settings protect your privacy by applying the strictest measures to minimize the collection and use of personal information.
We prioritize the security of your data through a comprehensive set of measures:
- Encryption: We use AES-256 encryption to protect your data both at rest and in transit.
- Access Control: We employ multi-factor authentication and role-based access controls to ensure only authorized personnel can access your information.
- Network Security: We use firewalls, intrusion detection systems, and secure VPNs to protect against external threats.
Data Retention and Disposal
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, and in accordance with legal requirements. For example, health records are kept for at least 10 years after your last service date. When data is no longer needed, we securely dispose of it through methods such as shredding or secure electronic deletion.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to your personal information.
- Correction: You can ask us to correct any inaccuracies in your information.
- Deletion: You can request that we delete your information, where applicable.
- Portability: You can request to transfer your information to another service.
- Restriction: You can ask us to restrict the processing of your data under certain conditions.
- Withdrawal of Consent: You have the right to withdraw your consent to the collection, use, or sharing of your personal information at any time.
- Request Anonymization: You may request anonymization of your personal data when it is no longer necessary for the purposes for which it was collected.
We handle all requests promptly and in line with Canadian federal and applicable provincial/territorial, legal requirements.
Information About Children and Minors
At Beyond ADHD, we recognize the importance of protecting the privacy of children and minors. We comply with Quebec’s Law 25 and other applicable Canadian privacy laws in handling the personal and health information of individuals under the age of 14.
Parental Consent
For minors under the age of 14, we require parental or legal guardian consent before collecting, using, or disclosing any personal or health information. This consent is obtained through clear communication with the parent or guardian, outlining the purposes for which the data will be used, stored, and shared. Parents or guardians will be provided with:
- Full details about the type of personal information we collect from minors.
- The purposes for which their child’s information is used.
- How the information will be protected and shared.
- Their rights to access and correct the information on behalf of the minor.
Direct Consent for Minors
For individuals aged 14 or older, Beyond ADHD may collect consent directly from a minor. However, we ensure that the consent is fully informed, meaningful, and voluntary. We provide information in a clear and understandable manner to ensure minors are aware of their rights and the implications of consenting to the collection and use of their personal information.
Withdrawal of Consent
Both minors aged 14 and over, as well as their parents or guardians (for minors under 14), have the right to withdraw consent at any time. Upon withdrawal, we will stop processing the minor’s personal information, except as required by law or to fulfill any ongoing legal obligations.
Protection of Minor’s Information
We implement strict data security measures to protect minors’ personal and health information. We limit access to such data and ensure that it is only accessible to authorized personnel involved in providing healthcare services to the minor. The data will only be used for the purposes disclosed during the consent process and will not be shared with third parties without additional consent.
In the event of a data breach involving a minor’s personal information, we will promptly notify the parent or legal guardian, as well as the relevant regulatory authorities, in accordance with Law 25 and Canadian privacy laws.
Withdrawal of Consent
You can withdraw your consent to our collection, use, and disclosure of your Information by contacting us at privacy@beyondadhd.ca, subject to certain legal or contractual restrictions. However, if you refuse to provide certain information or withdraw your consent, this may limit our ability to provide you with certain services, products, and functionalities.
Privacy Impact and Risk Assessments
We regularly conduct Privacy Impact Assessments (PIAs) to identify and mitigate any risks associated with the processing of personal data. This helps us ensure that our practices comply with Canadian privacy regulations and industry best practices. When transferring personal data outside Quebec, we assess risks to the confidentiality of your information and take appropriate measures to safeguard it, in compliance with Quebec Law 25.
Training and Awareness
All our employees and contractors undergo regular training on privacy and data protection practices. This ensures everyone understands their responsibilities and the importance of safeguarding your personal information.
Incident Response
In the event of a privacy or security incident, we have protocols to respond quickly and effectively. This includes identifying, containing, and mitigating the impact of any breaches. If a data breach poses a risk of significant harm to your privacy, we will notify the applicable privacy regulators and the affected individuals in accordance with Quebec’s Law 25
Third-Party Security and Vendor Risk Management
We ensure that the third-party systems and tools we use, such as Cliniko, Jane Software Inc., Scribeberry, Hush Mail, and Stripe, adhere to the same high standards of security and privacy as our internal systems. We regularly assess and audit our third-party vendors to ensure their security measures are robust. Our vendor risk management program evaluates and manages the risks associated with third-party vendors.
Third-Party Subprocessors
At Beyond ADHD, we collaborate with third-party subprocessors to facilitate critical services, including telemedicine, secure communication, and payment processing. We take great care in selecting these partners and ensuring that they comply with Canadian privacy laws, such as Quebec’s Law 25. These subprocessors must adhere to the same high standards of privacy and security protection that we uphold within our organization.
In cases where subprocessors store or process data outside of Canada, we perform rigorous risk assessments to ensure that appropriate safeguards are in place. These safeguards are designed to protect your personal and health information to the same degree required under Canadian and Quebec laws.
Below is a summary of the subprocessors we work with, their roles, and the locations where your data is stored:
Subprocessor | Purpose | Storage Location | More Information |
Cliniko | Telemedicine platform supporting virtual visits, appointment scheduling, patient management, billing, telehealth, reporting | Hosted with Amazon Web Services in Canada | |
Jane | Practice Management Software for appointment scheduling, billing, and health record management, telehealth | Hosted with Amazon Web Services in Canada | |
Hushmail | Secure email communication between providers and patients | Servers located in Vancouver and Calgary | |
Scribeberry | Medical documentation and transcription tool | Microsoft Azure using servers in Canada | |
Stripe | Payment processing | Provides some or all services from secure systems in the U.S. or other countries outside Canada | |
SRFax | Secure fax transmission | Data Center in Vancouver | |
JotForm Enterprise | Secure web forms | Hosted with Amazon Web Services in Canada | |
Microsoft 365 | Cloud storage, collaboration tools, email, calendar, workflow automation, custom applications | Microsoft Azure using servers in Canada | |
RingCentral | Cloud phone system for secure communication | Canadian datacenter | |
Google Voice | Cloud phone system for secure communication | Provides some or all services from secure systems in the U.S |
Contact Information
Our Privacy Officer is designated as the person responsible for the protection of personal information. This individual ensures compliance with all applicable privacy obligations. If you have any questions or need further information about our privacy practices, please contact:
Privacy Officer
Hanif Chatur
Email: privacy@beyondadhd.ca
Last Revised: July 13, 2024
Privacy Policy
This Privacy Policy governs how Beyond ADHD (“we,” “us,” “our”) collects, stores, uses, discloses, and otherwise manages your Personal Information and your Personal Health Information (collectively, “Information”). For the purposes of this Privacy Policy, “Personal Information” means information about an identifiable individual, including your name, phone number, email address, gender, birth date, payment card information, and internet protocol (IP) address used to connect your computer to the internet, but excluding Personal Health Information; “Personal Health Information” means information about an identifiable individual’s health or healthcare, including information that is collected or created by Cliniko, a secure and compliant telemedicine platform, healthcare team in the course of providing healthcare services to you, information concerning your physical or mental health history, health status, symptoms, diagnosis, laboratory testing results, and diagnostic images, healthcare-related personal identification numbers, information concerning any healthcare service and advice provided to you, including referrals, recommended follow-up or next steps, and other health-related information. Personal Information and Personal Health Information do not include de-identified or aggregated information that cannot reasonably be associated with a specific individual.
This Privacy Policy applies to our privacy practices on (1) the Beyond ADHD website located at www.beyondadhd.ca (the “Website”); (2) the Cliniko telemedicine platform used by Beyond ADHD; and (3) all other services provided by Beyond ADHD, as described on or through the Beyond ADHD website (collectively, the “Beyond ADHD Services”). PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE BEYOND ADHD SERVICES YOU CONSENT TO THE COLLECTION, STORAGE, USE, AND DISCLOSURE OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
COLLECTION AND USE OF INFORMATION
Beyond ADHD provides individuals with access to authorized healthcare providers such as nurse practitioners (“Health Care Practitioners”) and personal health assistants (“PHAs”) by secure text, video, and audio chat for virtual care consultations (“Health Services”), and related healthcare and administrative support services (“Support Services”) through the Cliniko telemedicine platform (together referred to as “Services”).
Provision of Services: Beyond ADHD collects and uses Information for the purpose of providing and facilitating the provision of the Services. For example, we use Information to verify your identity, determine your eligibility for Health Services, and provide you with services that you request us to perform on your behalf, such as transmitting your prescription to your chosen pharmacy.
Registration on Cliniko: You do not have to register in order to browse our Website. However, in order to use the Cliniko telemedicine platform to receive Services, you will need to register for an account with us and provide your name, address, mobile phone number, and email address. You will also need to disclose information about your current health condition and health history to Health Care Practitioners and PHAs in order to enable them to provide you with appropriate Services. We use your Information to identify who you are, communicate with you, and otherwise administer your use of the Cliniko telemedicine platform to receive Services. The Cliniko telemedicine platform is intended solely for individuals who have attained the age of majority in their jurisdiction of residence.
Quality of Care: If you receive Services, members of the Beyond ADHD team may review your Personal Information and Personal Health Information in order to evaluate and/or improve the quality of Services or the Cliniko telemedicine platform, including responding to any inquiries from you. Payments: If you choose to purchase any services from us, we collect your payment or insurance information, such as your payment method, payment
card number, CVV code, plan name, policy group, and beneficiary number. This information is used to process your payments or claims. We use a third- party service provider to facilitate secure payment processing.
Electronic Communications: If you have consented, Beyond ADHD may use your Information to send you electronic communications, such as emails and SMS messages, containing promotional marketing materials about Beyond ADHD’s products or services, including our newsletter.
Technical and Administrative Support: We may use your Personal Information to verify your account information and provide technical and administrative support.
Job Applications: If you apply for a job at Beyond ADHD, you may provide us with certain Information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this Information to process and respond to your application for current and future career opportunities.
Contact Us: When you contact us with a comment, question, or complaint, you may be asked for information that identifies you (such as your name, address, and telephone number) along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this Information to assist you and improve our customer service, service offerings, and the Cliniko telemedicine platform.
DISCLOSURE OF YOUR INFORMATION
We will not rent, exchange, or sell your Personal Information or your Personal Health Information.
We may transfer or disclose Information as follows:
Circle of Care: If you receive Services through the Cliniko telemedicine platform, we may disclose your Information to and among Health Care Practitioners and PHAs for the purpose of providing or assisting in the provision of Services to you. We may disclose your Information to third parties such as other health professionals, specialists, pharmacists, pharmacies, and laboratories for the purpose of providing or assisting in the provision of Services to you.
Service Provider Arrangements: In connection with the Cliniko telemedicine platform and/or Services provided by Beyond ADHD, your Information may be transferred to our suppliers, agents, or other organizations or individuals who provide services or functions on our behalf. For example, we may use service providers to process payments, host our Website, and store information on our behalf. Our service providers are given only the Information they need to perform their designated functions, and we use contractual controls to protect this Information. For more information about how our service providers treat
personal information, contact us as set out in the “Contact Us” section below.
Sale of Business: Beyond ADHD may transfer Information as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Beyond ADHD or as part of a corporate reorganization or other change in corporate control. Affiliates: Beyond ADHD may disclose Information to its affiliates for the purposes set out in this Privacy Policy.
Legal: Beyond ADHD, our affiliates and service providers may disclose information to third parties where required or permitted by applicable law (which may include access by courts, law enforcement, and national security
authorities in Canada).
INFORMATION ABOUT OUR PLATFORM (“Cliniko”)
As you use the Cliniko telemedicine platform, certain Information may be passively collected by Cookies, navigational data like Uniform Resource Locators (URLs), and third-party tracking services, including:
Cookies: The Cliniko telemedicine platform uses a technology called “cookies.” A cookie is a tiny element of data that the Cliniko telemedicine platform sends to your browser, which may then be stored on your hard drive so that we can recognize your browser when you return. We use cookies to remember your preferences and to authenticate you. You may set your browser to notify you when you receive a cookie or not to accept certain cookies. However, if you decide not to accept cookies from the Cliniko telemedicine platform, you may not be able to take advantage of all of the features of the Cliniko telemedicine platform.
Real-Time Video and Audio Conversations: You may be required to connect with Health Care Practitioners and PHAs through a real-time video and audio call to receive certain Health Services, such as diagnoses and advice, and to verify your identity. All video and audio calls conducted through the Cliniko telemedicine platform are confidential, end-to-end encrypted, and accessible only to you and the Health Care Practitioners and PHAs responsible for your care. These calls are never recorded or stored and cannot be accessed at a later date.
SECURITY OF INFORMATION (“Cliniko”)
Ultra-secure facilities
Cliniko is hosted in state-of-the-art data center facilities. Professional security staff uses video surveillance, intrusion detection systems, and other electronic means to control physical access at the perimeter and building entry points.
High availability
Cliniko uses data center facilities built in clusters. In case of failure, automated processes move customer data traffic away from the affected area and into other functioning sites. It all occurs behind the scenes, and you won’t even notice when it’s happening.
Encryption
Whenever your data is sent between us, it’s encrypted using HTTPS (end-to-end encryption). We use a 2048-bit SSL certification for encryption in transit. All data is also encrypted at rest and backed up daily using the industry-standard AES-256 encryption algorithm. All data shared between you and Cliniko is transmitted and stored securely.
Accreditations and Certifications
Cliniko’s hosting partner, Amazon Web Services (AWS), has achieved the following accreditations and certifications:
– PCI DSS Level 1 (Payment Card Industry Data Security Standard)
– ISO 27001 (Information Security Management System)
– FIPS 140-2 (United States Federal Information Processing Standard)
24/7/365 Monitoring
Cliniko is monitored 24 hours a day, 7 days a week, 365 days a year.
Backups
Cliniko data is backed up daily. Backups are redundantly stored in multiple physical locations. Data is also constantly streamed to replica databases for up-to-the-second redundancy.
PIPEDA and Data Storage
Cliniko meets or exceeds all regulations of the PIPEDA and stores all its data in Canada.
ACCESS AND CORRECTION OF INFORMATION
Beyond ADHD takes reasonable steps to ensure your Information is accurate, complete, and up-to-date. If you know any Information we possess about you that needs to be corrected, please contact our customer support. Contact information may be found under the heading “Contact Us.” You are entitled to a copy of the Information in our possession or under our control; if you would like a copy, please contact us. We will take reasonable
steps to verify your identity before granting access or making corrections. In addition, your right to access or correct your personal information is subject to certain legal restrictions.
ANONYMIZED INFORMATION
We may use non-identifiable information created by us from your Information to better understand and improve our Service offerings. We may also share such non-identifiable information with our partners to assist in research, planning, or product and service development.
RETAINING YOUR INFORMATION
We retain Information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required to meet legal or regulatory requirements. We will retain any and all Information that we are required to retain under any applicable laws and regulations for the full duration of time required under those laws and regulations. We may also retain non-identifiable information and continue to use this information in accordance with this Privacy Policy.
WITHDRAWAL OF CONSENT
You can withdraw your consent to our collection, use, and disclosure of your Information by contacting us at privacy@beyondadhd.ca, subject to certain legal or contractual restrictions. However, if you refuse to provide certain information or withdraw your consent, this may limit our ability to provide you with certain services, products, and functionalities.
REPORT VIOLATIONS
You should email privacy@beyondadhd.ca to report any privacy or security violations, including any suspected or actual unauthorized access, use, or loss of Information.
CONTACT US
We welcome your questions, comments, complaints, and requests regarding this Privacy Policy and our privacy practices. Please contact us at privacy@beyondadhd.ca.
June 14, 2023
Respect Policy
Virtual Care Respectful Engagement Policy
At Beyond ADHD, our commitment lies in providing a secure, respectful, and harmonious virtual care environment for every patient and staff member. Actions or words that cause distress or create a sense of threat will not be entertained within our digital space. We stand ready to take stringent measures to safeguard the well-being and dignity of our staff when required.
Digital Disruptions
Beyond ADHD identifies inappropriate verbal interactions, actions or a lack thereof, in a virtual setting as digital disruptions.
Inappropriate Actions/Inactions:
• Attempted or actual digital aggression
• Virtual intimidation
• Cyber sabotage or tampering with digital assets
• Invasion of personal digital boundaries
• Non-adherence to Beyond ADHD’s virtual care policies
• Insistence on maintaining virtual presence post-request to leave Inappropriate Verbal Interactions (via video calls, phone, email, or other digital communication channels):
• Use of abusive or foul language
• Insulting, disrespectful or demeaning remarks
• Comments, jokes or insinuations designed to belittle, ridicule or offend
• Discriminatory remarks or slurs
• Threats, menacing behaviour, or cyberbullying
• Online sexual harassment
In case of any of the above-mentioned incidents, immediate corrective measures will be implemented. This could lead to patients being removed from our digital care practice. Please note that no refunds will be issued under any circumstances in relation to this policy.
Effective date of this notice: June 14, 2023